Privacy Policy

Privacy Policy

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1. Overview
Just Rite (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information, as well as your rights regarding that information.

2. Personal Information We Collect
We may collect personal information that is reasonably necessary for our operations, including:

  • Name
  • Address
  • Phone number
  • Email address
  • Service location
  • Billing and payment information
  • Website usage data (cookies, analytics, IP addresses)
  • We will only collect personal information that is relevant to the services we provide.

3. How We Collect Information

We may collect personal information when you:

  • Contact us by phone, email, website or social media
  • Request a quotation or booking
  • Engage us to perform work
  • Submit forms or documentation
  • Interact with our website or digital systems
  • We may also collect information from publicly available sources when required for business or verification purposes.

4. Why We Collect Personal Information

We collect, use and hold personal information for purposes such as:

  • Providing quotations and services
  • Scheduling and completing work
  • Processing payments and issuing invoices
  • Warranty, safety and customer support
  • Communicating with customers
  • Marketing and service improvement
  • Training and quality assurance
  • Legal, insurance and compliance obligations

5. Marketing Communications

We may send marketing communications by email, SMS or digital platforms relating to our services or promotions.

You may opt out at any time by:

  • Using the unsubscribe link in emails
  • Contacting us directly

6. Disclosure to Third Parties

We may share personal information with trusted third parties including:

  • Contractors, installers and employees
  • Payment processors and accounting platforms
  • CRM and customer support systems
  • Marketing and digital service providers
  • Insurers, legal advisors and regulatory bodies (if required)

We do not sell your personal information.

7. Storage & Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification or disclosure

This may include secure digital systems, password protection and restricted access.

8. Access & Correction

You may request access to, or correction of, personal information we hold about you. We will take reasonable steps to respond within a reasonable timeframe.

9. Cookies & Website Analytics
Our website may use cookies and analytics tools to:

  • Improve user experience
  • Monitor performance
  • Analyse traffic patterns

Cookies do not personally identify users. You can disable cookies via your browser settings if preferred.

10. Advertising & Remarketing

We use advertising and remarketing services provided by Google, Facebook and Instagram to deliver relevant ads and measure performance. These platforms may use:

  • Cookies
  • Pixels
  • Device identifiers
  • Other tracking technology

To collect non-personal website interaction data such as:

  • IP address
  • Device/browser type
  • Pages visited and time spent
  • Referring pages
  • Conversion actions (e.g. form submissions)

This information is used to:

  • Show ads based on interests and behaviour
  • Improve campaign performance
  • Retarget users who have interacted with our website

We do not share personal information (name, email etc.) with advertising platforms unless provided explicitly through lead forms. If you submit your information through Facebook/Instagram/Google lead forms, we may store it in our CRM to:

  • Respond to your enquiry
  • Provide related services or follow-up communication

You may request deletion of this data at any time.

Opt-Out Options

Users can adjust ad personalisation via:

  • Google Ad Settings
  • Facebook/Instagram Ad Preferences
  • Browser cookie settings

Users may also opt out of interest-based advertising through:

  • Network Advertising Initiative (NAI)
  • Digital Advertising Alliance (DAA)

11. Complaints

If you believe your privacy rights have been breached, you may contact us to lodge a complaint. We will investigate and respond promptly.

If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Updates to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website or provided upon request.